Return and Exchange Policy
Exchange Policy
At Trial, customer satisfaction is our top priority. We understand that finding the perfect fit is crucial, and we are here to help you get it right. Please review our exchange policy below:
Size Exchange Only:
We do not offer returns/refunds for our products. However, we are happy to provide a size exchange to ensure you get the best fit possible.
How to Request an Exchange:
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Contact Us:
- Email us at shop.with.trial@gmail.com within 14 days of receiving your order.
- Provide your order number, the size you currently have, and the size you need.
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Prepare Your Item:
- Ensure the T-shirt is unworn, unwashed, and in its original condition with all tags and packing.
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Ship It Back:
- Our delivery executive will be at your doorsteps to pick up the item.
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Receive Your New Size:
- Once we receive and inspect the returned item, we will ship the new size to you.
- We will cover the shipping costs for sending the new size to you.
Important Notes:
- Exchanges are subject to availability. If the size you requested is out of stock, we will notify you and offer an alternative solution.
- Only size exchanges are allowed. We do not accept exchanges for different colors or styles.
- Items that do not meet the criteria for exchange (worn, washed, or without original tags) will not be accepted.
Contact Us:
If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team at shop.with.trial@gmail.com
Thank you for shopping with Trial! We appreciate your understanding and are committed to helping you find the perfect fit.